Privacy Policy

This draft should be reviewed and customized with final company details before publication. This Privacy Policy explains how we collect, use, and protect personal data submitted via our website. Our site is intended for business-to-business (B2B) enquiries and does not create a binding contract through form submission.

West Fulfillment provides fulfillment services to business clients. Our website is designed to facilitate quote and contact enquiries. For company details, please refer to the contact section below.

We collect information provided via our contact and quote forms, including business contact details, enquiry information, and any additional data you choose to submit. We may also collect technical data such as IP address, browser type, and usage statistics through cookies and analytics.

Personal data submitted via our forms is used solely to respond to your enquiry, provide quotes, and communicate regarding our services. We do not use this data for unsolicited marketing. Submitting a form does not create a binding contract or obligation.

We process personal data on the basis of legitimate interest (responding to business enquiries), consent (where applicable, e.g., for cookies), and to take steps at your request prior to entering into a contract.

Data is collected when you submit a contact or quote form, send us an email, or interact with our website. Technical data may be collected automatically via cookies and analytics tools.

Our website uses cookies for essential functionality and may use analytics tools provided by Posthog to understand site usage. You may control cookie preferences via your browser. Analytics data is used in aggregate to improve our services and does not identify individuals.

We may share personal data with service providers who assist in operating our website, processing enquiries, or providing email services, such as DigitalOcean and Google. These providers are contractually required to protect your data and act only on our instructions.

We retain personal data only as long as necessary to respond to your enquiry, provide quotes, and comply with legal obligations. Data submitted via forms is typically retained for up to 12 months unless a longer period is required for business or legal reasons.

Depending on your location, you may have rights to access, rectify, erase, restrict, or object to the processing of your personal data, and to request data portability. To exercise these rights, please contact us using the details below.

If personal data is transferred outside your jurisdiction, we will ensure appropriate safeguards are in place as required by law.

We implement reasonable security measures to protect personal data, including spam prevention and security logging. However, no method of transmission or storage is completely secure.

For privacy requests, questions, or complaints, please contact us at service@westfulfillment.com or via the details provided on our website. You may also have the right to lodge a complaint with a supervisory authority.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date.